Day in the life with nomadic family

To inquire, kindly contact us via email at info@nomadify.mn or give us a call at 976-88064148. We commit to responding to your inquiry within 24 business hours with all the necessary information you require. Please note that for us to tailor a customized itinerary, we might request additional details such as your country and personal preferences.

To confirm a booking, please email us at info@nomadify.mn. Your booking will be officially confirmed once we provide you with a written confirmation along with the details of the tour/services attached. Please review the confirmation carefully, and if you find any inaccuracies or omissions, kindly inform us immediately. It's essential that the names and details provided match those in your passport.

The total amount invoiced for each tour must be settled via bank transfer to the Operator's account at least one month prior to the departure date. Any international bank transfer charges or credit card bank charges are the responsibility of the traveler. Payments should be made in US dollars unless otherwise agreed upon in writing by both parties. For trips confirmed during Naadam and Eagle festivals, a deposit of at least 50% of the total amount must be paid three months prior to arrival. For tours including international flights, a minimum of 50% of the confirmed tour price should be paid upon confirmation. Similarly, for tours with domestic flights included, at least 30% of the confirmed tour price should be paid upon confirmation via invoice.

Any alterations or cancellations must be communicated and agreed upon in writing. No cancellation fees will be charged if cancellation is made at least 30 business days prior to the scheduled arrival date. Cancellation fees are as follows:

- 15-29 days prior to tour start: 10% of total package price

- 8-14 days prior to tour start: 30% of total package price

- 3-7 days prior to tour start: 80% of total package price

- 2 days to arrival day: 100% of total package price

Nomadify LLC reserve the right to cancel a confirmed/paid tour in circumstances beyond our control such as civil or political unrest, terrorism, war, natural disasters, or any force majeure events. In such cases, we will promptly notify you and offer either to postpone the tour or provide a full refund of the payment transferred to us.

Once the tour has commenced, no refunds will be issued for any unused portion of the tour. In case of early departure, any associated expenses will be borne by the traveler, and the reason for leaving the tour must be provided in writing. No refunds will be made in the event of a no-show. Refunds for tours including international flights will follow the airline's cancellation policy.

We are dedicated to resolving any issues you may encounter promptly. If you have a complaint, we aim to address it within 10 business days of receiving it. If for any reason we are unable to resolve your complaint within this timeframe, we will notify you of the delay and provide an expected resolution date.

**Definition of a Complaint**

A complaint refers to any expression of dissatisfaction by a customer regarding a travel service provided by us.

**How to Lodge a Complaint**

If you are dissatisfied with our service, please speak with our tour guide promptly. If this is not feasible or if you feel your concerns were not adequately addressed, you can lodge a complaint with us through one of the following methods:

- Call or message us at [insert contact details]

- Email us at info@nomadify.mn

- Arrange a meeting in person

If you lodge a verbal complaint, we may request written documentation for clarification.

**Information Required for Complaints**

To expedite the investigation of your complaint, we may need the following information:

- Your name and contact details

- Name of the person you dealt with regarding your travel service

- Nature of the complaint

- Steps taken to resolve the complaint

- Copies of supporting documentation

Your feedback is crucial in helping us improve our services.

**Governing Law**

In the event of a dispute between "Nomadify" and you, both parties are expected to adhere to the laws and regulations of Mongolia. Both parties agree to submit exclusively to the jurisdiction of the courts of Mongolia.